At Zeeshan Square, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds policy. Please read the following terms carefully to understand how we handle returns and refunds.
1. Returns
You have the right to return your items within 14 days of receiving your order. To be eligible for a return, your item must meet the following conditions:
- It must be in unused and resalable condition.
- It must be in its original packaging (if applicable).
- It must be returned with any tags or accessories that were included in the original package.
Exceptions: Certain items are not eligible for return, including:
- Perishable goods (e.g., food, flowers, or other items with a short shelf life).
- Personalized or custom-made products that are tailored to your specifications.
- Health and hygiene products (e.g., cosmetics, face masks, or underwear) if the seal has been broken.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Email us at [your email address] or use our website’s contact form to notify us about your intention to return the product. Please provide your order number, the items you wish to return, and the reason for the return.
- Return Authorization: We will send you a return authorization and further instructions on how to return your item. Returns that are not authorized may not be processed.
- Shipping the Return: Return the item(s) to the address provided by our customer service team. Please ensure the item is securely packaged to prevent damage during shipping. You are responsible for the return shipping costs unless the product is faulty or incorrect.
- Proof of Return: We recommend using a tracked shipping service or obtaining proof of postage for the return. We cannot be held liable for lost returns.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 14 days of receiving the returned product.
Please note:
- Shipping costs are non-refundable.
- If the item is not returned in its original condition, we may deduct an amount from your refund to cover any loss in value.
4. Exchanges
If you wish to exchange an item for a different size, color, or product, please return the original item and place a new order through our website. Unfortunately, we do not offer direct exchanges at this time.
5. Faulty or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving the product. We will provide you with a return label and process a full refund or replacement at no extra cost to you. We may ask for photos or further details to help us resolve the issue quickly.
6. Late or Missing Refunds
If you haven’t received your refund after the expected processing time, please check your bank account or contact your credit card company as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us.
7. Contact Us
If you have any questions or concerns regarding returns and refunds, feel free to reach out to our customer service team.